Gary our salesman and Lilia the manager were the best !!!! They made my daughters 1st car buying experience a great one to remember. I called and said exactly what we were looking for. I explained I don't want to be there all day so let's get this deal done or I'm gonna leave. Gary had the car pulled right in front when we arrived. Our entire transaction was no more than 3 1/2 hours.....Boom I love it. Best dealer in NJ!
I was hesitant about buying a vehicle from a dealership because of a previous experience. Plus, you hear horror stories of what others experience, from lemon cars to over-aggressive salespeople. But I had a surprisingly pleasant experience with 21st century auto group. No trying to push a vehicle off on me that I didn't want (they had the vehicle I wanted - a used truck - and I liked it, so, I'm glad. Some people will try to talk you out of the one you want for a newer one), finance was quick (thanks, Lilia! and thanks for explaining stuff to me!), the sales person (John) was nice, and the other staff was friendly, as well. If you're in the market for a vehicle, check out 21st century auto group! Happy owner of Toyota Sequoia :)
Upon walking in I was greeted by the nice girl at the front desk who asked me if I needed help. I told her I was there to see a car and she quickly got me a sales man to deal with. Nick was very nice and helpful. He did not pressure me in the least to buy their car at any time and he showed me their cars and was not rushing me in the least. Their car was nicer than I expected by the way. I explained I had a leased car that had to be bought out so I can buy their car. He asked me where I needed to be to do the deal and I told him. He then had Diego, a sales manager, come over to discuss the deal. Diego also was very nice and professional. After some discussion he determined they could not do what I asked for on the 2 cars, so in the end I did not buy a car from them.
The showroom and the cars were super clean. Pretty much every one was nice there. Diego and Nick did try to make a deal happen for me, but my leased car was not worth what the buyout amount was on it. That was the problem. They would have lowered the price on their car to a range where I may have purchased it had it not been for my leased car.
I have to say I was all ready for negative, rude people with bait and switch tactics based on many reviews...but I definitely did NOT get that from them.
I certainly would go back to them when I need a car again and give them a shot at my business.
Having said that, many of the negative reviews seemed to be people complaining that they paid too much. Well who told you to go forward with the deal? Their doors are not locked with them holding you hostage until you buy a car.
My experience at 21 Century Auto Group was fantastic! Since this was my first car purchase my father and I were eager to find me the perfect used car, however, we both knew coming across a well cared for, nicely priced car wouldn’t be too easy. We did a lot of hard core internet surfing to scout out potential purchases and the condition of the cars at 21 Century Auto Group exceeded that of plenty other dealerships. We found a nice BMW within our price range and decided to give it a look. Justice - who took care of us the entire process - was such a personable salesman. Upon our arrival, he welcomed us with a smile and allowed us to take a good look at the car. After test driving it, he took the time and effort to go over all of the specifics with us and was super upfront about costs so that we weren’t hit with any surprises. Unlike salesmen who push their customers towards a purchase, I felt as though he took great consideration into our wants and needs without resistance. Overall, used car purchases seemed like such a hassle but this was the opposite. The showroom was beautiful and the rest of the employees that helped us finish the necessary paperwork were beyond polite. I couldn’t be happier with my first car and I am so grateful that Justice made my first car buying experience as smooth as it was. Thanks for the sweet ride!
I decided to write a review after reading many negative reviews. I also decided to go check out 21st Century Auto despite those negative reviews. It is because of those negative reviews that I am writing this positive one. Sorry for the length though.
Negatives would be that their listed prices as others have mentioned are without 3 discounts, however Nick made that clear to me up front very quickly!
Another one was that the car I was interested in had aftermarket wheels on it and there was going to be additional charges if I wanted those wheels. Of course I did want them because they were very nice! I feel the car should be sold as it sits in the showroom, by the asking price & not have additional fees for discounts that you won't qualify for and wheels that add a lot of money on to the price.
EXCELLENT SERVICE...I dealt with Diego at 21st century auto group. He has been amazing. Fast responses, easy to deal with and very very helpful. I have purchased two cars from him(the last car was BMW 5i 2016) and he has been great. Ask for him directly, if you want the easiest car buying experience in the world. Thank you again!
21st Century Auto Group is a US Car Dealer based in Springfield Township, Virginia. 21st Century Auto Group is located at 305 US-22, Springfield Township, NJ 07081, USA.
Please contact with 21st Century Auto Group using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find 21st Century Auto Group opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.